Rules of Engagement
“If there is a poor man among your brothers in any of the towns of the land that the LORD your God is giving you, do not be hardhearted or tightfisted toward your poor brother. There will always be poor people in the land. Therefore I command you to be openhanded toward your brothers and toward the poor and needy in your land.”
– Deuteronomy 15:7, 11
“Speak up for those who cannot speak for themselves, for the rights of all who are destitute. Speak up and judge fairly;defend the rights of the poor and needy.” – Proverbs 31:8-9
“Therefore, as God’s chosen people, holy and dearly loved, clothe yourselves with compassion, kindness, humility, gentleness and patience.” – Colossians 3:12
Restore – 7 Rules of Engagement
- All information is private and confidential. Unless something has become public knowledge in some other way, you should keep all information private. Even if the information is public, privacy should be respected. Restore clients are given code names to protect their privacy.
- Leave advice to the experts. Restore caregivers are not to provide counseling, give legal advice or financial advice unless they are specialists in that area and even then only as a short term intervention. Restore caregivers help understand the problem, develop a plan to resolve the problems and align the resources and specialists to deliver the solutio.
- Leverage existing resources in the community wherever possible. Restore is not designed to replace any other service. Restore is there to match needs with services, build a comprehensive plan for sustainability and fill any gaps where resources do not exist.
- Never be alone with a client. Meet in public spaces, such as popular coffee shops, wherever possible. Men should never be alone with a woman client, even in a car in daylight.
- Restore does not pay legal fees for clients. In certain circumstances, legal advice may be obtained or other support may be provided so the client can afford legal fees, but this is the exception rather than the rule.
- Payments should be made directly to the vendor after independently validating the amounts due. Payments should not be made directly to the client. To protect the client and Restore, cash should not be given to a client.
- There is a general limit of $2,000 per individual or family in any one year and only one ‘cycle’ of care per year. Set short term goals and see if change occurs over several months before extending support. Restore is not designed to be an ongoing solution to a chronic problem.